American Health Care Association Online Store National Center for Assisted Living Online Store View Cart | My Account | Login
New for 2018 Shipping & Returns Checkout

Assessing Satisfaction in Health and LTC: Practical Approaches to Hearing the Voices of Consumers

Assessing Satisfaction in Health and LTC: Practical Approaches to Hearing the Voices of Consumers

Item Number: 6803
  Be the first to review this item
Online Price: $79.00
Quantity 



Detailed Description
A publication that answers the frequently asked questions about how to access the satisfaction of health and long term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction.Part I provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy.Part II focuses on a broad range of specific areas or settings for assessment including in-home care, nursing homes, and assisted living.

Company Information

About Us

 

Shipping & Returns

 

Privacy

My Account

Login/Register

 

Orders

 

My Wishlist

Customer Service

FAQs

 

Terms and Conditions

 

Checkout