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Developing a Quality Management System: The Foundation for Performance Excellence in Long Term Care

Developing a Quality Management System: The Foundation for Performance Excellence in Long Term Care

Item Number: 6816
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Bernie Dana draws on his 28 years of experience as an executive and consultant, his academic training and research in quality management, and his involvement in the AHCA/NCAL National Quality Award program in developing this practical guide to creating a quality management system in your organization. He begins with the crucial role of leadership and the basics of quality that will enable leaders and supervisors to shift from the inspection-oriented and crisis management thinking that is often embedded in long term care. He then provides practical guidelines for developing six essential elements of a quality management system that will be the foundation for continuous performance improvement. This new edition provides a step-by-step process for developing a long-range plan and creating and using a balanced scorecard of key measures to assess organizational performance. This is a companion book to Continuous Quality Improvement.


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