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Survey Savvy: A Staff Training Video for Nursing Home Surveys

Survey Savvy: A Staff Training Video for Nursing Home Surveys

Item Number: 8023
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Online Price: $199.00
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Detailed Description
This DVD teaches your frontline staff how to deal with surveyors and is of particular interest in the seven states that currently have a QIS Survey, which has a stronger focus on frontline staff.
  • How to react and whom to contact the moment surveyors arrive
  • Types of issues staff should be sure to be careful of while being surveyed (especially resident privacy and dignity issues)
  • How to answer surveyors questions, even if staff doesn't know the answer
  • Proper survey etiquette (including body language)
  • How to provide timely resident care and deal with surveyors at the same timeIncludes a CD-ROM with lesson plans, a quiz, and a printable checklist to staff for use when surveyors come.

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