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With practical, commonsense, easy-to-implement approaches, this book shows you how to make your organization more successful, efficient, and stable, whether it is currently struggling or thriving. The authors guide you to get and keep the right staff, reduce staff stress and promote solid teamwork, build a positive chain of leadership that brings out the best in your staff, use quality improvement and culture change practices to achieve high performance, and more. You will learn how to be a more effective leader and increase staff, family, and resident satisfaction.
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