This quick read shares a unique service perspective and is full of hospitality tips.
Learn how to:
Respect your diner's experience
Train your staff to excel
Apply empathy daily
Exceed your residents' expectations
Build your hospitality team
Grow your employees personally and professionally
Focus your leadership team
And more!
What are residents, staff and guests saying about dining service at your community? Because what they say makes a significant difference to people considering moving in.
The truth is, all too often residents' expectations are not being met, staff turnover is high so service continuity suffers, and mealtimes become lost opportunities in two ways:
1. They fall short of meeting health and quality-of-life goals communities hold dear for residents.
2. They fail to turn your servers into your best company assets.
Start improving your community reputation, marketability, and profitability today with Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability.
Written by former restaurateur, health-care food service director, and current national Kind Dining® service trainer, Cindy Heilman, this quick read shares a unique service perspective and is full of hospitality tips.
The service principles in Hospitality for Boomers apply to all types of senior housing communities: nursing homes (NH), assisted living (AL), residential care (RC), continuing care residential communities (CCRC), independent living communities (IL), and adult foster homes (AFH).
