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Satisfied Customers Seldom Sue: A Guide to Satisfied Customers Seldom Sue

Satisfied Customers Seldom Sue: A Guide to Satisfied Customers Seldom Sue

Item Number: 8390
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Online Price: $150.00
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 How satisfied are your residents? One satisfied resident could equal thousands of dollars of income for your facility.

 If one resident has a positive and pleasant experience in your care, what could that mean for your business? They'll tell their families and their families will tell their loved ones and friends.

Plus, your facility's care is in the spotlight more than ever with the implementation of the five-star rating system. So isn't it worth a few extra steps to ensure that your residents are happy and well taken care of?

The importance of good customer service is often taken for granted. We say we strive for it and that it is important but what actions do we take to ensure it?

Take action and boost your facility's reputation in the community with this book and CD-ROM designed to cultivate strong customer service skills in your long-term care nurses, frontline staff, and any other staff member who interacts with residents and families.

 

 


To view or download the table of contents, click here.

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