American Health Care Association Online Store National Center for Assisted Living Online Store View Cart | My Account | Login
New for 2017 Shipping & Returns Checkout

Help

Return to Help Index

Order Status



Has my order shipped?

Click the "My Account" link at the top right hand side of our site to check the status of your order.

How do I change quantities or cancel an item in my order?

Please call customer service (1-800-321-0343) to change or cancel an order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the "My Account" link at the top right hand side of our site to track your order.

My order never arrived.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with UPS to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service at 800-321-0343 for assistance.

An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with UPS to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance at 800-321-0343.

My product is missing parts.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with UPS to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service at 800-321-0343 for assistance.

When will my backorder arrive?

It is difficult for us to predict when a backordered item will be back in stock, but as soon as it arrives in our warehouse, we will be able to ship the item to you. Shipping Prices


Company Information

About Us

 

Shipping & Returns

 

Privacy

My Account

Login/Register

 

Orders

 

My Wishlist

Customer Service

FAQs

 

Terms and Conditions

 

Checkout