American Health Care Association Online Store National Center for Assisted Living Online Store View Cart | My Account | Login
New for 2017 Shipping & Returns Checkout

Shipping 

Allow 5–8 days for delivery. Shipping rates are determined based on order subtotals and calculated automatically.

Orders placed after 1:00 p.m. may not ship until the next business day. 



Returns

  •  If for any reason you are not satisfied with the books, manuals or publications you ordered, you may return your purchase within 30 days for a full refund (product value only).  CD-ROM or video (DVD or VHS) purchases must be returned within 10 days from receipt of order.
  • Products that contain or are available on CD-ROM or disk can not be returned if the package has been opened unless product is damaged.
  • Products must be returned in a resellable ("as new") condition.
  • Shipping charges are nonrefundable unless the product was defective and/or damaged in shipment, or the incorrect item was shipped.
  • A $7.00 restocking fee will be charged for all returns. This amount will be deducted from the total value of the return credit owed to the customer.
  • Special event (National Nursing Home Week/National Assisted Living Week) and promotional items are nonrefundable unless damaged.
  • Return shipping charges are the responsibility of the purchaser.
  • DO NOT return products without first contacting an AHCA customer service representative to receive a Return Merchandise Account (RMA) number. To obtain an RMA number, call an AHCA customer service representative at 1-800-321-0343 on weekdays between 9:00 a.m. and 5:00 p.m. Eastern Time. Once you have received your RMA number, clearly write it on the outside of the package. 
  • We recommend that all returns are mailed via UPS so that they may be tracked. AHCA will not be responsible for any items lost in the return mailing process.
  • Please mail returns to:
AHCA
4400 East New Market-Hurlock Road
Hurlock, MD 21643

 

For more information on shipping and product returns, please call AHCA Publications at 1-800-321-0343.


Company Information

About Us

 

Shipping & Returns

 

Privacy

My Account

Login/Register

 

Orders

 

My Wishlist

Customer Service

FAQs

 

Terms and Conditions

 

Checkout